Support Center
We are here to help you with a smooth and hassle-free shopping experience
Frequently Asked Questions
How can I place an order?
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You can order fresh fruits and vegetables through our website or visit our stores in Delhi, Noida, and Gurugram.
What payment methods do you accept?
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We accept credit/debit cards, UPI, net banking, and cash on delivery (COD) in select areas.
Can I modify or cancel my order?
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Orders can be modified or canceled within 30 minutes of placement. Please contact support immediately.
What are your delivery areas?
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We currently deliver across Delhi, Noida, and Gurugram. More locations coming soon.
How long does delivery take?
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Standard delivery takes 2–4 hours. Express delivery is available within 90 minutes in select locations.
Do you charge for delivery?
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Delivery charges depend on location and order value. Free delivery is available above ₹500.
What if I receive damaged or spoiled items?
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Please contact us within 24 hours. We will arrange replacement or refund.
How do refunds work?
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Refunds are processed within 5–7 business days to your original payment method.
How do I create an account?
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Click on Sign Up and register using your email or phone number.
I forgot my password. What should I do?
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Use the Forgot Password option on the login page to reset it.
Corporate Support
📧 support@urbanmandi.com
📞 +91 9599297780
Mon – Sat: 10:00 AM – 6:00 PM
Closed on 1st Saturday & public holidays
Store Timings
All stores operate daily from 6:00 AM – 10:00 PM.
Still Need Help?
Reach out to our support team and we’ll assist you quickly.