Return Policy
Last Updated: 18 March 2026
At Urban Mandi, we strive to deliver fresh and high-quality fruits and vegetables. If you are not satisfied with your purchase, please review our return policy below.
Eligibility for Returns
- Returns are accepted only if the product is damaged, defective, or of poor quality at the time of delivery.
- The return request must be raised within 24 hours of delivery.
Return Process
- Contact our customer support team via email or WhatsApp with your order details.
- Share clear images of the defective or damaged product for verification.
- Our team will review your request and arrange a replacement or refund, if applicable.
- The item should be in its original packaging and unused.
Non-Returnable Items
- Products that have been consumed or stored improperly.
- Perishable items reported after the return window has expired.
Need Assistance?
If you have any concerns regarding your order, feel free to contact our support team: