Privacy Policy
Last Updated: 18 March 2026
Introduction
We, M/s RSND Retail LLP, incorporated under the Companies Act, 2013, are committed to protecting your privacy and ensuring the security of your personal information. At Urban Mandi, your trust is important to us.
This Privacy Policy explains how we collect, use, process, and disclose your information when you use our website, mobile application, and services. By accessing or using our platform, you agree to the terms of this policy.
Scope and Applicability
This policy applies to all users accessing our services through our website, mobile applications, and electronic communications. It does not apply to third-party platforms or services that have their own privacy policies.
Permissible Age
Our services are not intended for users under the age of 18 unless permitted by applicable laws. We do not knowingly collect personal data from minors.
Information We Collect
Personal Information
- Name, email address, phone number, and delivery address
- Account details and login credentials
- Billing and payment-related information
- Order history and preferences
Non-Personal Information
- Device type, browser, and operating system
- IP address and general location data
- Usage patterns such as pages visited and time spent
Automatically Collected Data
- Cookies and tracking technologies
- Location data (if enabled on your device)
- Analytics and performance data
How We Use Your Information
- To process and deliver your orders efficiently
- To improve user experience and platform performance
- To provide customer support and resolve issues
- To send important updates and notifications
- To share promotional offers (only if you opt-in)
Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted partners such as delivery providers, payment processors, and analytics services to ensure smooth operations. These parties are bound by confidentiality obligations.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies through your browser settings, though some features of our website may not function properly.
Data Security
We implement appropriate technical and organizational measures, including SSL encryption, to protect your personal data. However, no system over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page along with an updated revision date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us: