Refund Policy

Transparent and hassle-free refund process for your convenience

Refund Eligibility

• Refunds will be processed only for returned products that meet our return criteria.
• If a replacement is not available, a full refund will be issued.

Refund Process

• Once the return is approved, refunds will be processed within 5–7 business days.
• The refund amount will be credited to the original payment method used during the purchase.

Cancellation Policy

• Orders can be canceled before they are dispatched. Once dispatched, cancellation is not allowed.
• If an order is canceled before dispatch, a full refund will be processed within 3–5 business days.

Need Help?

For any queries or assistance regarding refunds, cancellations, or returns, please contact our customer support team at support@urbanmandi.com .